FAQs & support guides.
Quick answers for common telephony and connectivity questions. If you still need help, raise a ticket and our support team can investigate.
How do I raise a support ticket?
How to create and track a support request.
Sign in to the 1RedCube customer portal, select Create ticket, choose the category that best matches your issue, add a clear subject and description, then submit the ticket. You can return to the portal at any time to view replies and progress.
What information should I include for a calling fault?
The details that help us diagnose calling issues quickly.
Please include the affected user or company, the telephone number or extension, whether the issue affects inbound calls, outbound calls or both, an example destination number if relevant, the approximate time of a failed call, and any error shown on the handset or application.
What information should I include for an internet fault?
Useful details for broadband, FTTP and leased-line faults.
Tell us which site is affected, whether the connection is completely down or intermittent, when the issue began, whether all users are affected, the status lights on the router or firewall, and whether equipment has already been restarted.